Terms and Conditions for Man With Van Friernbarnet
These Terms and Conditions set out the basis on which Man With Van Friernbarnet provides removals, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all services unless a separate written agreement says otherwise. The purpose of these terms is to create a clear understanding of the booking process, payment obligations, cancellation rights, liability limits, waste handling rules, and the legal framework governing the service. Throughout this document, references to we, us, and our mean the service provider, while you and your mean the customer or the person placing the booking.
These conditions are intended for general UK service use and should be read carefully before confirming any booking. If any part of these terms is not understood, it is the customer’s responsibility to request clarification before the job begins. The service may include single-item transport, partial house moves, full van hire with driver, collection and delivery, furniture moving, and similar logistics support. In all cases, the customer must ensure that the information supplied during booking is accurate and complete, as this information forms the basis of the agreed service.
A booking with Man With Van Friernbarnet is only confirmed when we have accepted the request and, where required, received any deposit or written confirmation specified at the time of booking. Quotes are normally based on the information provided by the customer, including item size, access conditions, distance, floor levels, parking availability, and whether assistance is needed with carrying or dismantling. If the actual job differs from the information given, we may need to revise the price, adjust the vehicle size, change the schedule, or refuse to proceed if the service cannot safely be completed as agreed.
Customers should provide honest and full details when booking a man and van service. This includes the pick-up and drop-off addresses, preferred date and time, the number and type of items, and any special handling requirements such as fragile goods, awkwardly shaped furniture, or restricted access. We may also ask about parking, stairs, lifts, or loading restrictions to ensure that the vehicle and crew are suitable. We reserve the right to cancel or amend a booking if material information was withheld, changed at short notice, or found to be inaccurate.
Where a quotation is given, it is based on the assumptions stated at the time and may be subject to change if waiting time, additional labour, congestion, unscheduled stops, tolls, parking charges, or extra mileage arise outside the original scope. A written or verbal quote does not create a fixed price unless we specifically confirm it as such. Customers are responsible for ensuring that all goods are ready at the agreed time and that there is clear access for loading and unloading. If delays occur because of missing keys, absent recipients, blocked access, or customer unavailability, we may charge for waiting time or return visits.
We may use subcontractors or additional drivers where necessary to complete the service efficiently, but we remain responsible for the standards expressly promised under the booking. Any request to change the service after confirmation should be made as early as possible. We will try to accommodate changes, but we do not guarantee availability. The customer acknowledges that the final service may differ from the initial plan if circumstances on the day require practical adjustments for safety, legal compliance, or vehicle suitability.
Payment terms depend on the type of job and the arrangement agreed at booking. Unless otherwise stated, payment is due immediately upon completion of the service and must be made by the method accepted at the time of booking. We may require a deposit to secure a booking, especially for larger moves, weekend work, or short-notice appointments. Deposits are normally non-refundable where we have reserved time and resources for the job, except where cancellation rights under these terms apply.
Any invoice issued by Man With Van Friernbarnet must be paid in full by the due date stated on the invoice or at the point of service completion, whichever applies. If payment is not received on time, we may charge reasonable recovery costs, interest where permitted by law, and administrative fees associated with chasing the debt. We are not obliged to release goods, complete delivery, or continue a job if payment terms are not met. In cases where payment is split between stages, each stage becomes payable as soon as the relevant part of the service has been completed.
All prices are stated in pounds sterling unless agreed otherwise. Any applicable charges, such as congestion-related costs, parking fees, or disposal fees, may be added to the final amount if they were not included in the original quotation. Customers are responsible for verifying that they have sufficient funds available. If card payment, bank transfer, cash, or another agreed method fails, the customer remains liable for the outstanding balance. We may also suspend future bookings until any overdue sums are settled.
Cancellation rules are designed to balance flexibility for customers with fairness for the service provider. If you need to cancel a booking, you should notify us as soon as possible. Where a cancellation is made well in advance, we may return the deposit or waive part of the charge at our discretion, depending on the amount of preparation already carried out. Cancellations made close to the scheduled time may result in a charge to cover lost time, reserved vehicle use, labour allocation, and administrative costs.
If the customer is not present at the agreed collection point, fails to provide access, or is unable to proceed with the move, this may be treated as a late cancellation or wasted attendance. In such cases, we may charge the full or partial booking fee, including waiting time, if our team has already arrived or has been dispatched. We are not liable for indirect losses caused by a customer’s decision to cancel, reschedule, or alter the service. Refunds, where due, will normally be processed using the original payment method within a reasonable period.
We may cancel or reschedule a booking if required by weather conditions, road closures, vehicle breakdown, staffing issues, legal restrictions, unsafe access, or any other event beyond our reasonable control. If we do so, we will try to offer an alternative date or time. In the event of cancellation by us where no substitute arrangement can be agreed, any prepaid amount for the cancelled service will ordinarily be refunded, but we will not be responsible for consequential losses such as missed deadlines, lost earnings, or third-party costs.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling items, but the customer accepts that moving goods involves inherent risks, especially for heavy, fragile, antique, valuable, or awkward items. It is the customer’s responsibility to ensure that items are properly packed, labelled, and protected unless packing has been explicitly included in the service. We do not accept liability for damage caused by inadequate packing, pre-existing faults, hidden defects, or items that are inherently fragile unless we have expressly agreed to handle them under special instructions.
Our liability for loss or damage arising from our negligence is limited to the direct loss proven by the customer and, where appropriate, to the cost of repair or replacement of the affected item, subject to any applicable cap stated in the booking. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. However, we are not responsible for indirect or consequential losses, including loss of profit, business interruption, emotional distress, or loss of opportunity.
Customers must notify us of any damage, shortage, or concern as soon as reasonably possible after the service is completed. Claims should include enough detail for us to investigate, such as photographs, descriptions, and evidence of the item’s condition before the move where available. Any failure to report an issue promptly may affect our ability to assess the claim fairly. We may choose to repair, replace, or compensate for an item at our discretion, provided that a valid claim is established under these terms and the law.
Customers are responsible for ensuring that any goods handed to us are lawful to transport and do not include prohibited, dangerous, or undeclared hazardous materials. This includes flammable substances, explosives, chemicals requiring specialist handling, illegal goods, and any items that would place our staff, vehicle, or the public at risk. If such materials are discovered, we may refuse carriage, stop the job, or notify the relevant authorities if required. The customer must also confirm that any items for disposal or clearance are legally capable of being removed and are not subject to ownership disputes or third-party restrictions.
Where the service includes waste removal, rubbish clearance, or disposal of unwanted items, all waste regulations in England and Wales, Scotland, or Northern Ireland, as applicable, must be followed. The customer must not present controlled waste, hazardous waste, electrical waste, or items requiring special licensing unless this has been agreed in advance and can be handled lawfully. We may require the customer to identify the waste type and may refuse any item that cannot be lawfully transported or disposed of. The customer remains responsible for the accuracy of any descriptions provided and for ensuring that the waste has been properly sorted where needed.
We operate in compliance with applicable waste duty-of-care requirements and may keep records of waste transfers where legally required. When we arrange disposal, recycling, or transfer to a licensed site, the customer agrees that the waste becomes subject to lawful handling processes and may be charged accordingly. The customer must not ask us to dispose of items in an unlawful or irresponsible way. If the service is misused to abandon waste, evade disposal obligations, or remove items without proper authority, we may terminate the service and report the matter where appropriate.
All customers must ensure that premises are safe to access and that any required permissions, permits, or parking arrangements are in place before the booking begins. If parking restrictions apply, the customer should make suitable arrangements to avoid delays or penalties. Any fines, charges, or enforcement costs arising from incorrect parking information, missing permits, or unlawful instructions from the customer may be passed on to the customer. We are not liable for delays caused by third parties, building management, lift failures, severe traffic disruption, or circumstances outside our control.
The customer must supervise the unloading area where necessary and ensure that items can be placed safely at the destination. If an item cannot be delivered because the destination is inaccessible, unsuitable, or not ready to receive it, we may leave the item at a safe alternative location agreed with the customer or return it at the customer’s cost. Risk in the goods passes in accordance with the practical handover of the service and, unless otherwise agreed, the customer should inspect items promptly after delivery.
Man With Van Friernbarnet may suspend, refuse, or terminate service if a customer behaves abusively, provides false information, breaches these terms, or creates a health and safety risk. We also reserve the right to refuse any booking that we reasonably believe cannot be completed lawfully, safely, or within the agreed scope. If part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If the customer is based elsewhere in the United Kingdom, local mandatory consumer protections may still apply where relevant, but this does not change the overall governing law of the contract. The parties agree to act reasonably and to attempt to resolve any disagreement in good faith before starting formal proceedings.
We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking unless a later written agreement replaces it. By proceeding with a reservation, the customer confirms that they have read, understood, and accepted these terms. These provisions are intended to support a professional man with van service while protecting both customer and service provider rights within a fair and lawful framework.