Privacy Policy
Man with Van Friern Barnet Privacy Policy
This Privacy Policy explains how Man with Van Friern Barnet collects, uses, stores, and protects personal data relating to its customers and prospective customers. It is intended to comply with the UK General Data Protection Regulation and relevant UK data protection laws.
This Privacy Policy applies to all Man with Van Friern Barnet customers and prospective customers within the Friern Barnet area and surrounding neighbourhoods, whether you contact us online, by phone, in writing, or in person.
Data Controller
Man with Van Friern Barnet is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed in connection with our man and van and related services in the Friern Barnet area.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:
Identification and contact details: name, address, collection and delivery addresses, postcode, and general location information, as well as contact details such as your preferred contact method.
Booking and service details: dates and times of your booking, information about the items to be moved, access details for the property, special instructions you provide, and records of work completed.
Communication records: information you provide when you contact us for quotes, questions, feedback, or complaints, and records of our responses.
Payment and transaction details: limited payment-related information necessary to confirm that payment was made, such as date, time, amount, and payment method. We do not store full card details if you pay by card through a payment provider.
Technical data: if you visit our website, we may collect limited technical information such as your IP address, browser type, general device information, and usage data required to operate the site and keep it secure.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us with an enquiry, or provide feedback.
Automatically via our website when you browse or submit forms, through essential technical logs and similar tools used to keep the site secure and functioning.
Indirectly from third parties where necessary to provide services, such as payment processors that confirm your transaction, or platforms through which you may have found our services.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Performance of a contract: we process data that is necessary to provide our services, handle your booking, arrange collections and deliveries, communicate with you about your move, and manage your account or order.
Legitimate interests: we process data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing our operations, improving our services, responding to enquiries, protecting our property and assets, and keeping records of past work.
Legal obligations: we may process and retain certain information to meet legal or regulatory requirements, such as tax, accounting, and record-keeping obligations.
Consent: where required by law, we will rely on your consent, for example for certain types of marketing communications. You can withdraw your consent at any time, though this will not affect the lawfulness of processing carried out before consent was withdrawn.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our man and van services, including assessing your requirements, preparing quotes, scheduling jobs, carrying out collections and deliveries, and managing any changes or cancellations.
To communicate with you about your booking, including confirmations, reminders, updates, and follow-up messages relating to your move or service.
To handle customer service matters, such as responding to enquiries, complaints, or claims, and to record these interactions for reference.
To manage our business operations, including internal record keeping, planning future work, training staff, and improving our services.
To comply with legal and regulatory requirements, including maintaining financial records and responding to lawful requests from authorities, where applicable.
To protect our rights, property, and safety, and that of our customers, staff, and third parties, for example in relation to disputes or suspected fraud.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties who act as data processors or independent controllers, where this is necessary for the purposes described in this Privacy Policy.
Data processors are third parties that process data on our behalf and only in accordance with our instructions. These may include:
Information technology service providers that host or support our systems and website.
Payment service providers that process payments securely and then confirm the transaction to us.
Administrative support providers that help manage bookings, communications, and scheduling.
Where third parties act as data processors, we ensure that appropriate contractual and organisational safeguards are in place to protect your personal data and ensure compliance with data protection law.
We may also share limited information with professional advisers, such as accountants or legal advisers, where necessary for legitimate business or legal reasons, and with public authorities where required by law.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and in line with legal, accounting, or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage our services, respond to any queries or complaints, comply with tax and accounting obligations, and maintain an accurate history of work completed. After the relevant retention period has passed, personal data will be securely deleted or anonymised so that it can no longer be linked to you.
The specific retention period may differ depending on the type of data, the nature of our relationship with you, and our legal obligations.
International Transfers
Our services are primarily provided within the Friern Barnet area and the United Kingdom. If it becomes necessary to transfer personal data to a country outside the United Kingdom that does not offer the same level of data protection, we will ensure that appropriate safeguards are in place, such as approved contractual clauses or other recognised mechanisms, to protect your information.
How We Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. These measures include restricting access to personal data to those who need it for legitimate business purposes, and using secure systems and procedures for storing and handling data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions but generally include:
Right of access: you can request confirmation of whether we hold personal data about you and ask for a copy of that data.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you can ask us to restrict how we use your data in certain situations, such as while we are reviewing a request to rectify or erase your data.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as our legal basis, including any related profiling. We will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where we need to process the data for legal claims.
Right to data portability: in some cases, you may request that we provide you with your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where this is technically feasible.
Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew it.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable law. Any changes will be posted in the latest version of the Privacy Policy, and the updated version will apply from the date it is made available.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data when you use Man with Van Friern Barnet services in the Friern Barnet area.
