Terms and Conditions
Man with Van Friern Barnet Terms and Conditions
1. Introduction
These terms and conditions govern the provision of man and van and related removal services by Man with Van Friern Barnet to you as a private or business customer. By making a booking, using our services or allowing our team to carry out any work, you confirm that you have read, understood and agree to be bound by these terms and conditions.
These terms apply to all services we provide, including but not limited to local removals, transport of goods, loading and unloading assistance, and related services carried out within our service area and elsewhere in the United Kingdom.
2. Definitions
In these terms and conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests our services, whether for themselves or on behalf of another party.
We, us, our means Man with Van Friern Barnet.
Services means any man and van, transport, removal, loading, unloading, packing assistance, or related services supplied by us to the customer.
Goods means the items, furniture, personal effects, equipment or other property which we are requested to transport, move, handle or store.
Booking means a confirmed request for our services for a specific date, time and scope of work, as accepted by us.
3. Booking Process
3.1 All bookings are subject to availability and our acceptance. We may refuse any booking at our discretion, for example where the requested service is not feasible, safe or permitted under relevant laws or regulations.
3.2 To make a booking, you must provide accurate and complete information about:
a. Collection and delivery addresses, including any access restrictions, parking limitations and floor levels.
b. The approximate volume, nature and value of the goods to be moved.
c. Any particularly heavy, bulky, fragile or valuable items such as pianos, safes, antiques, artworks, glass, or electronic equipment.
d. Any time restrictions, building rules, or other factors that may affect the service.
3.3 We may provide you with an estimate or quotation based on the information you give. If the information proves to be incomplete or inaccurate, we reserve the right to revise the price or refuse to carry out part or all of the work.
3.4 A booking is only confirmed when we have expressly accepted it and, where required, you have paid any deposit or pre-payment requested.
3.5 It is your responsibility to ensure that you have all necessary permissions and arrangements in place for parking, building access, lift use and entry to the premises. Any fines, penalties, waiting times or delays arising from a lack of such arrangements may be chargeable to you.
4. Services and Scope of Work
4.1 The scope of services will be as agreed at the time of booking. Our standard man and van service generally includes the provision of a vehicle and one or more removals operatives, as specified, for the agreed period.
4.2 Unless otherwise agreed in writing, our services do not include:
a. Disconnecting or reconnecting appliances, such as washing machines, dishwashers or cookers.
b. Dismantling or reassembling furniture, fixtures or fittings.
c. Packing or unpacking of goods.
d. Removal of doors or windows, or structural alterations.
4.3 If we agree to carry out any of the above additional services, this may be subject to an extra charge and any such work will be undertaken with reasonable care but at your risk for any minor cosmetic damage, unless caused by our negligence.
4.4 We reserve the right to allocate a suitable vehicle and number of operatives based on our assessment of the work, even where this differs from an initial indication, provided that the change does not materially reduce the service level agreed.
5. Customer Obligations
5.1 You must ensure that the goods are properly packed, secured and prepared for transport, unless packing services have been expressly agreed. Fragile items should be clearly marked and suitably protected.
5.2 You must be present, or have an authorised representative present, at collection and delivery addresses throughout the service, in order to provide access, directions and confirmation of items to be moved.
5.3 You are responsible for:
a. Ensuring that the goods moved belong to you or that you have full authority from the legal owner to move them.
b. Ensuring that all paperwork, keys and access codes are available at the appropriate times.
c. Advising us in advance of any special handling requirements or restrictions relating to the goods or premises.
5.4 You must not request us to transport any goods that are unlawful, dangerous, explosive, flammable, perishable, live animals, or otherwise prohibited by law or by these terms.
6. Charges and Payments
6.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as confirmed at the time of booking.
6.2 Unless otherwise stated, our charges do not include:
a. Parking fees, congestion or low emission zone charges, tolls or similar costs, which will be payable by you in addition to the service charge.
b. Charges for additional time beyond the initially agreed booking period.
6.3 We may require a deposit or full pre-payment to secure a booking. Any balance of the charges is normally payable immediately upon completion of the service, unless alternative payment terms have been agreed in advance.
6.4 Payment must be made by an accepted method as notified by us. We reserve the right to refuse to commence or continue work if required payments are not made when due.
6.5 If payment is not received when due, we may charge reasonable interest on the outstanding amount and may pursue recovery of the debt. You will be responsible for any reasonable costs incurred by us in enforcing payment.
7. Cancellations and Changes
7.1 You may cancel or change your booking by giving us as much notice as possible. All cancellations and changes are subject to the following terms.
7.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
7.3 If you cancel within 48 hours of the agreed start time, we may retain part or all of any deposit paid and may charge a cancellation fee up to a reasonable percentage of the estimated service cost, to cover allocated resources and lost business.
7.4 If you cancel on the day of service or fail to be present at the agreed time and place, we may charge up to the full estimated service cost, including any waiting time, travel costs and staff time incurred.
7.5 If you request significant changes to the service, such as different addresses, dates, times or volumes of goods, we may treat this as a new booking and apply revised charges. Any previous quotation may no longer apply.
7.6 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, accidents or safety concerns. In such cases, we will offer a rebooking or refund any payments received for the affected service, but will not be liable for any consequential loss.
8. Access, Parking and Delays
8.1 You must ensure that adequate parking is available for our vehicle as close as reasonably possible to the property entrance at both collection and delivery locations.
8.2 Any parking charges, penalty notices or fines incurred as a result of insufficient or unsuitable parking arrangements, or any instructions you give us, may be added to your final bill.
8.3 You must ensure that access routes, stairways, lifts and doorways are suitable for moving the goods. We are not responsible if an item cannot be moved due to access constraints, and we may decline to move items where we consider the risk of damage to property, goods or personal safety to be unacceptably high.
8.4 Waiting time or delays caused by factors outside our control, including but not limited to delayed access, incomplete packing, keys not being available, or issues with third parties, may be chargeable at our standard hourly rates.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage arising from:
a. Inadequate or improper packing by you or a third party.
b. Normal wear and tear, scratching, scuffing or minor cosmetic damage that is reasonably expected in the course of moving goods.
c. Inherent defects or weaknesses in the goods, including, but not limited to, defective construction, poor assembly, or old, fragile or unstable items.
d. Goods not prepared for transport in accordance with our advice or reasonable industry practice.
e. Acts or omissions of the customer or any third party present at the premises.
9.3 We are not liable for any indirect or consequential loss, such as loss of profit, loss of use, loss of enjoyment, loss of business, or any costs associated with delays, missed appointments or re-booking other services.
9.4 Our total liability for any loss of or damage to goods, or for any other claim arising out of the provision of our services, shall not exceed a reasonable sum having regard to the value of the affected goods and the fee paid for the service, except where liability cannot lawfully be limited.
9.5 You must notify us in writing of any visible loss or damage as soon as reasonably practicable, and in any event within 48 hours of completion of the service. For non-apparent damage, you must notify us within 7 days of completion. We may inspect the damage and request evidence before considering any claim.
9.6 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
10. Insurance
10.1 We operate with appropriate insurance cover as required by law and in accordance with our business needs. Our insurance is subject to specific policy terms, conditions and exclusions.
10.2 You are responsible for arranging any additional insurance you consider necessary for your goods, particularly for high value, fragile or irreplaceable items.
11. Waste, Disposal and Environmental Regulations
11.1 We comply with relevant UK waste and environmental regulations when dealing with the removal, transport and disposal of items.
11.2 We are not a general waste collection service. We cannot remove or transport hazardous waste, including but not limited to chemicals, asbestos, gas cylinders, biological waste or medical waste.
11.3 If you request us to dispose of items, this must be agreed in advance and may be subject to additional charges. Any disposal will be carried out only at authorised facilities and in accordance with applicable regulations.
11.4 You must not place waste or prohibited items among your goods without informing us. If we discover such items, we may refuse to transport them and may charge you for any costs, delays or penalties incurred as a result.
12. Excluded and Restricted Items
12.1 We reserve the right to refuse to transport certain items, including but not limited to:
a. Illegal items or substances.
b. Firearms, ammunition, explosives or flammable materials.
c. Perishable foods, live plants or animals.
d. Cash, jewellery, watches, important documents, or items of exceptional value, unless we have expressly agreed in writing to do so.
12.2 If we agree to transport high value or delicate items, this will be on the understanding that you accept any additional risks, and specific terms may apply.
13. Complaints
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can attempt to resolve it.
13.2 Any complaint relating to loss, damage or service performance should be made promptly and supported by relevant details and evidence. We will investigate and respond in a reasonable timeframe.
14. Data Protection and Privacy
14.1 We will use the personal information you provide to arrange and provide our services, to process payments, and for basic administrative and record-keeping purposes.
14.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with service partners and authorities where this is necessary to deliver the service or comply with legal obligations.
15. Amendments to These Terms
15.1 We may update or amend these terms and conditions from time to time. The version in force at the time of your booking will apply to that booking.
15.2 Any variation to these terms requested by you will only be effective if expressly agreed by us in writing.
16. Governing Law and Jurisdiction
16.1 These terms and conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter.
17. Severability
17.1 If any part of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that part shall be severed from the remaining terms, which will continue to be valid and enforceable.
18. Entire Agreement
18.1 These terms and conditions constitute the entire agreement between you and us in relation to the services provided and supersede any prior agreements, understandings or arrangements, whether oral or written.
18.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these terms.
